Reversing Transaction

In this article we'll explain how to reverse transactions and edit the invoice before closing the order.

Payment Stage

  • Say you have input all the transaction details in a new invoice and you have reached the payment stage, but your Customer decides to either use a different payment method than already selected, or wants to exchange more currency.
  • Provided you haven't yet Validated order at Payment stage you will be able to Reverse the transaction
  • Select the line you wish to edit and hit Reverse Button (Ctrl+Shift+r) as in the screenshot below
  • You can change the Payment Method now or hit Back (Ctrl+y) to add more lines to this invoice and/or change the currency amount
  • 'Validate' (Ctrl+b) and proceed closing the order as usual.